Bachelor of Science in Quality Management (QM)


The OrthoWorx Center of Excellence at Grace College presents the Bachelor of Science Adult Degree Completion Program in Quality Management (QM).

With your associate’s degree completed or the equivalent of 60 credit hours under your belt, you are well on your way to earning your bachelor’s degree. Don’t stop now—degree completion is within reach! A unique partnership between OrthoWorx and the School of Adult and Community Education at Grace College has produced an exciting industry-focused adult degree completion program: Quality Management (QM). By completing a class every five weeks or over two Saturdays, you could complete your degree in just 16 months!

The Orthopaedic/Medical Device manufacturing environment is dynamic, and the stakes are high. There is no room for error when patient safety and your company’s reputation are on the line. Effective quality systems and practices must be in place and followed every day for maximum productivity and device effectiveness. Medical device professionals trained in quality management help ensure excellence in all critical processes including design, manufacturing, record keeping, complaint handling, auditing and testing, and vendor relations.

The QM bachelor’s program consists of approximately 15, three-credit courses offered in a convenient one-night-a-week or two-Saturdays per month format at Grace College. Weeknight courses are five weeks long and are taught by professionals who bring not only academic excellence to the classroom, but also their real-world experience. The in-depth Quality curriculum is built around materials endorsed by the American Society for Quality (ASQ). Learners will utilize a variety of educational tools and will complete assessments through an online learning management system.

Careers in the orthopaedic/medical device industry are rewarding and challenging, and this degree could be just what you need to take the next critical step on your career path. Just click on the link below to complete an online application, and an admission counselor will follow up by phone or e-mail.

Do you have a Bachelor's degree but want to become a better equipped Quality Professional? If so, click here to learn more about the MDQM Certificate Program.

If you would like to visit campus or have any other questions, please do not hesitate to contact us.

Phone: 877-607-0012


Quality Systems (QMD 3000)

Content areas in this course will include:

  • Quality concepts
  • Management responsibility
  • Quality policy
  • The cost of quality
  • Survey of the regulations: FDA QSR, global regulations, pre-market submissions, 510(k), PMA, CE mark, medical device law
  • Review of all quality system elements (quality system requirements; design controls; document controls; purchasing controls; identification and traceability; production and process controls; acceptance activities; non-conforming product; CAPA; labeling and packaging controls; handling, storage, distribution, installation and records; servicing; and statistical techniques)
  • Quality systems interactions and interdependencies (integrated quality management), implementation, and compliance with FDA QSR (CFR21 part 820), ISO, and other regulatory and notified body regulations
  • Audit: QSIT, supplier audit, internal audit, program and schedule development, audit readiness, audit process management, addressing audit findings, audit reports, audit questions
  • Managing regulatory compliance inspections/audits (FDA, notified bodies, etc.)
  • Document controls: document control ANSI/AAMI/ISO standards and compliance, records management (records retention, device master record, device history record, quality system records), complaint files, training requirements

Survey in Statistics (QMD 3400)

Content areas in this course will include:

  • Probability and statistics
  • Data analysis
  • Statistical process control
  • Statistical tools for six sigma: charts, controls and diagrams
  • Design of experiments: establishing, controlling and verifying process capability and product characteristics

Design Control and Assurance (QMD 3200)

Content areas in this course will include:

  • Research and development processes (phase gate, etc.), new product development, design control requirements—FDA and MDD
  • Design inputs and outputs, design review, design transfer and changes, design history files
  • Validation and verification
  • Mistake-proofing, failure modes and effects analysis for design
  • SWOT analysis
  • Avoidance of overly burdensome processes
  • Human factors and competency requirements 
  • Design for manufacturability and reliability
  • Project planning

Manufacturing Quality and Supply Chain Management (QMD 3300)

Content areas in this course will include:

  • CGMP (device master record, production and process controls and changes, packaging, labeling, storing, distribution, etc.)
  • Failure modes and effects analysis for process, inspection, verification and validation (for both process and software), metrology, clean and sterile requirements
  • Statistical process control
  • Non-conforming product, identification and traceability of product, environmental control, manufacturing material removal, calibration, acceptance activities
  • Calculating cost of quality, quality programs and initiatives, strategies for cost improvement, relationship between quality improvements and financial performance, lean principles and processes, introduction to six sigma, metrics, performance optimization
  • Diagnosing and solving problems in real time
  • Supplier selection, supplier quality, supplier controls, raw material quality control, customer supplier partnership management, supplier non-conformances, supplier certification
  • Purchasing controls

Post Market Surveillance (QMD 3100)

Content areas in this course will include:

  • Complaints and complaint handling
  • Reporting to regulatory bodies (FDA, global)
  • MDR reporting
  • Corrections and recalls, developing and deploying an action plan, market withdrawals
  • CAPA—elements of effective CAPA, verification and validation of CAPA, CAPA effectiveness, documenting CAPA
  • Post market clinical data, retrospective analysis, trending and tracking, trending tools, signal detection informing appropriate action, risk assessment
  • Health hazard assessments
  • Adverse event investigations
  • Trend investigations, root cause analysis
  • Proactively surveying of customers (proactive versus reactive), customer loyalty surveillance


*NOTE: MDQM Certificate (1000 series) requires all five classes. A Bachelor's in Quality Management (3000 series) requires all classes plus the Bachelor in Management degree core (GOAL curriculum). Bachelor’s students can elect which five GOAL classes will be replaced by QM classes. A Master’s in Quality Management (5000 series) requires six QM classes (with an additional level of work per class) plus ORCA core (four classes) and two regulatory classes from the ORCA curriculum.